Are the emails being read
My marketing department has asked me whether or not CRM has the facility to let you know if an email has actually been read.We clearly have the option to see who has received it and if there were any...
View ArticleCRM 2011 UR12 error
Hi everyone.I am facing a strange problem with the update rollup 12 of CRM 2011. The install process runs without error and the organizations are updated.When I connect to my server, I can browse the...
View ArticleCreate Report: Cases Created/% Escalated
Hello, Can someone please help me with how I'd create a particular report I need for my organization?I am looking to make a report that shows a 6 month trend graph of:1) Total # of Cases Created Per...
View ArticleDR for CRM Dynamics 2011
Hi All, We have a CRM Dynamics 2011 server in our production environment that connects to a SQL database on an instance on our SQL cluster. We would like to have standby-DR for this. Any idea on how we...
View ArticleCRM To Jira?
Hello,Is there a way to interlink CRM to Jira so that we can use CRM to interface with our clients and then escalate to Jira (our engineers) while transferring over the information from CRM to...
View ArticleDynamics Connector Mapping
Not sure if this is the right forum. I'm working with the Microsoft Connector for Dynamics. I'm wanting to connect two CRM Organizations. Is there a way to quickly map all attributes of a source...
View ArticleCRM 2011 Online Trial
Hello,I have signed up for a CRM 2011 Online. I am attempting to sign up for another 30-day trial instance so I can do some testing. Is this possible to do?
View ArticleProblem updating salesorderdetail (Order Product) records using CRM 2011 SDK...
I am getting and exception while trying to update an existing record in salesorderdetail entity. Below is the exception I am getting"A validation error occurred. The value of 'salesorderstatecode' on...
View ArticleProject vs a Case
I'm working with a client that wants to use a case as a project. I tried to explain that a case is used more to manage an incident like a compliance issue, a contract dispute, a request for service...
View ArticleSilverlight WebResource is not getting resized even if the hosted entity gets...
Hello All,I have created a simple Silverlight 5 application and hosted it in Dynamics CRM 2011 in-premise with roll-up 12 installed as a web resource. I selected the option for size as "Use available...
View ArticleSharepoint List (Not doccument) integration
Hi,I have Small business server 2011 which runs sharepoint foundation and exchange. I recently added dynamics CRM to this bundle (A little cramped I know but it works, be it a little slow).We were half...
View ArticleCan't Hide Entity in Site Map
I'm editing the Site Map of a virgin (brand new) CRM 2011 Online organization.I've been commenting out the XML for the entities I wish to hide.I've done this successfully for all entities EXCEPT the...
View ArticleAdd a new Bing Maps in CRM Online
I need to add another Bing Map to the leads form, the existing Maps is being used by one address but I need to add an associate address which is shown in Bing Maps - How can I achieve this?
View ArticleTrying to setup products but we are a service company, how do we achieve this?
We are a service company that provides legal advice, we've been trying to setup our products in CRM that take into account services and not products, does anyone have any advice or a link that we can...
View ArticleIdentify quote details on promotion
Hello,When I create a quote detail i am able to give a discount to the product. In the same time I have promotions which goes on separates price lists. Is there a way to identify which products are in...
View ArticleHow do you configure a campaign to track if email has been opened?
Id like to know whether contacts included in a quick campaign can be tracked to see if they have opened the email. I have used quick campaigns which I feel do not provide tracking info like 'opened...
View ArticleChanging RCSI for ORG_MSCRM from SSMS taking long time , query still executing
Changing RCSI for ORG_MSCRM from SSMS taking long time , query still executing
View ArticleEmail tracking
Say if I had a few emails with a client prior to entering their details into our Dynamics CRM database, would I be able to associate/track those emails back to the client's account as well?
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