This is a CRM2011 on-premise. We just upgraded it from CRM 4.0 (in-place upgrade). After the upgrade we are able to access the CRM site, and view the data. However, when we try to configure the CRM2011 for outlook, it threw error (Cannot process the request....). The log info is listed below. We are able to connect the the server, and find the organization. The error appeared the around 50% of the progress bar for configuring the CRM for outlook. Do you have idea what the problem it could be? I tried all the suggestion I googled, none of them works. Please help.
Thank you very much.
Sam Luo
15:49:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
15:49:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._addButton_Click
17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
17:34:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
17:34:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
17:34:43| Info| Fill organization comboBox with server information.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
17:34:45| Info| Action type : Add.
17:34:45| Info| Add GlobalRepositoryConfigurator.
17:34:45| Info| Add AddinConfigurator.
17:34:45| Info| Add OrganizationRepositoryConfigurator.
17:34:45| Info| Add PrimaryConfigurator.
17:34:45| Info| Add OutlookConfigurator.
17:34:45| Info| Add FinalConfiguratorConfigurator.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
17:34:45| Info| Get action list.
17:34:45| Info| Get action total progress : 55.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
17:34:45| Info| Action command type : Add.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
17:34:45| Info| Deleted user application files.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
17:34:45| Info| Copied registry values created by setup in HKLM to HKCU on configuration
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
17:34:45| Info| Set default settings to client configuration.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
17:34:45| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
17:34:45| Info| ASP Net install path : C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
17:34:45| Info| Created Crm allow list key.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
17:34:45| Info| Set laptop client registry key values.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
17:34:45| Info| No extended chars in http://itovmw138t/crmtst/XRMServices/2011/Organization.svc were found. No need for short naming.
17:34:45| Info| Set platform root registry keys.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
17:34:45| Info| Set platform root key value.
17:34:45| Info| Set user id registry key.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
17:34:45| Info| Set configuration registry key values.
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
17:34:45| Info| Added SQM registry keys.
17:34:45| Info| Added SQM queue directory.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
17:34:45| Info| Added SQM registry key values and directory.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
17:34:45| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
17:34:45| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:45| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:45| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:45| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
17:34:45| Info| Registered the form region for IPM.Note in Office registry hive.
17:34:45| Info| Registered the form region for IPM.Appointment in Office registry hive.
17:34:45| Info| Registered the form region for CRM.Task in Office registry hive.
17:34:45| Info| Registered the form region for CRM.Contact in Office registry hive.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
17:34:45| Info| Created Crm integrate key.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
17:34:45| Info| Set org-based registry values.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
17:34:45| Info| Set Primary Org values.
17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
17:34:46| Info| Logon mapi store
17:34:46| Info| Logon admin service
17:34:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
17:34:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
17:34:46| Info| Query all rows in msg service table
17:34:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
17:34:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
17:34:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
17:34:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
17:34:50| Error| Exception : Server was unable to process request. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
17:34:50| Error| Exception : Server was unable to process request.
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
17:34:54| Info| Delete org-based registry keys.
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
17:34:54| Info| Remove org-based registry values.
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
17:34:54| Info| Removed the form region for IPM.Note in Office registry hive.
17:34:54| Info| Removed the form region for IPM.Appointment in Office registry hive.
17:34:54| Info| Removed the form region for CRM.Task in Office registry hive.
17:34:54| Info| Removed the form region for CRM.Contact in Office registry hive.
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
17:34:54| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
17:34:54| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:54| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:54| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:54| Info| Deleted the resiliency keys under Software\Microsoft\Office
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
17:34:55| Info| Stopped application hoster.
17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
17:34:55| Info| Deleted Application hoster registry value.
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
17:34:55| Info| Removed application hoster settings.
17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
17:34:55| Info| Deleted user application files.
17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
17:34:55| Info| Removed SQM registry keys.
17:34:55| Info| Removed SQM queue directory.
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
17:34:55| Info| Removed SQM registry key values and directory.
17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
17:34:55| Info| Deleted Crm allow list key.
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
17:34:55| Info| Removed Laptop client registry keys.
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
17:34:55| Info| Removed Crm client registry keys.
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
17:34:55| Error| Failed to configure Microsoft Dynamics CRM for Outlook with crmtst.
17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
17:34:55| Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator. at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)