Due to an issue I had to reinstall everything containing windows server. after a clean install of windows,sql and crm , while clean organization that come with crm installation works fine, my imported organization (that has been backed up by sql maintenance just before windows goes down) faces with just an error has occurred!
windows event log says:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/25/2018 6:57:21 PM
Event time (UTC): 2/25/2018 3:27:21 PM
Event ID: 5697f3d6365245fc9694d5326733828c
Event sequence: 55
Event occurrence: 4
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT-1-131640437920667070
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: IRC
Process information:
Process ID: 5404
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: CrmException
Exception message: There must be one and only one site map in the system
at Microsoft.Crm.CrmException.Assert(Boolean condition, String message)
at Microsoft.Crm.Application.MasterSiteMap.RetrieveSiteMap(Boolean useReferenceXml, Boolean retrieveLatest, IOrganizationContext context)
at Microsoft.Crm.Application.MasterSiteMap.LoadMasterSiteMapInternal(DynamicMetadataCache metadataCache, Boolean useReferenceXml, Boolean retrieveLatest, IOrganizationContext context)
at Microsoft.Crm.Application.MasterSiteMap.LoadMasterSiteMap(DynamicMetadataCache metadataCache, Boolean retrieveLatest, IOrganizationContext context)
at Microsoft.Crm.Caching.MasterSiteMapCacheLoader.LoadCacheData(Int32 key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Application.SiteMap.GetSiteMapForUser(IUser user, Client client, Boolean isOffline, String forceGroupProfiles)
at Microsoft.Crm.Application.SiteMap.GetSiteMapForUser(IUser user)
at Microsoft.Crm.Application.Controls.AppNavBar..ctor()
at ASP.crm_main_aspx.__BuildControlcrmAppNav()
at ASP.crm_main_aspx.__BuildControlTree(crm_main_aspx __ctrl)
at ASP.crm_main_aspx.FrameworkInitialize()
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Request information:
Request URL: https://irc:443/CRM/main.aspx
Request path: /CRM/main.aspx
User host address: ::1
User: IRC0\Administrator
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 26
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: True
Stack trace: at Microsoft.Crm.CrmException.Assert(Boolean condition, String message)
at Microsoft.Crm.Application.MasterSiteMap.RetrieveSiteMap(Boolean useReferenceXml, Boolean retrieveLatest, IOrganizationContext context)
at Microsoft.Crm.Application.MasterSiteMap.LoadMasterSiteMapInternal(DynamicMetadataCache metadataCache, Boolean useReferenceXml, Boolean retrieveLatest, IOrganizationContext context)
at Microsoft.Crm.Application.MasterSiteMap.LoadMasterSiteMap(DynamicMetadataCache metadataCache, Boolean retrieveLatest, IOrganizationContext context)
at Microsoft.Crm.Caching.MasterSiteMapCacheLoader.LoadCacheData(Int32 key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Application.SiteMap.GetSiteMapForUser(IUser user, Client client, Boolean isOffline, String forceGroupProfiles)
at Microsoft.Crm.Application.SiteMap.GetSiteMapForUser(IUser user)
at Microsoft.Crm.Application.Controls.AppNavBar..ctor()
at ASP.crm_main_aspx.__BuildControlcrmAppNav()
at ASP.crm_main_aspx.__BuildControlTree(crm_main_aspx __ctrl)
at ASP.crm_main_aspx.FrameworkInitialize()
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Custom event details:
Can anyone please help?