Hi All,
I have setup server side synchronization between dynamics CRM 365 online and gmail.
Initially setup was working fine for few days and each of the mailbox was syncing properly but after few days, dynamics CRM stops receiving emails from Gmail.
I have done all the possible steps but unable to receive email into CRM.
This is now a big pain as customer Case module is totally useless without mail sync.
I will be thankful if anyone can help me about possible failure reasons and possible solutions.
These type of issue sometimes impact customer trust on you.
Need urgent help.