Hello everyone,
We have been using Manticore, a marketing automation system, to synch leads with our online CRM 2011 for nearly two years now. It stopped working four weeks ago, over the Labor Day long weekend, and I haven't been able to fix it since then.
Manticore uses the login of one of our admin users to connect to CRM; I've checked to make sure the password and username are correct, I tried another CRM admin's credentials (they can all log themselves into CRM manually without problems), I made sure the login server URL and authentication type (Windows Live) are correct, I checked all the settings I could think of in CRM, no joy. I also created a temporary, 30-day free account in CRM (office 365) and managed to connect Manticore to that successfully, so the problem appears to be with our instance of CRM.
Any ideas? Here is the error message that Manticore's support team sent me:
Exception Type: System.ServiceModel.Security.MessageSecurityException; Exception Message: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.; Exception Stack Trace: Server stack trace: at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout) at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustContract.Issue(Message message) at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst, RequestSecurityTokenResponse& rstr) at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.Issue(AuthenticationCredentials authenticationCredentials) at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateInternal(AuthenticationCredentials authenticationCredentials) at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateOnlineFederationInternal(AuthenticationCredentials authenticationCredentials) at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.Authenticate(AuthenticationCredentials authenticationCre