I am using CRM for Outlook and CRM 2013. I have a problem with the following process:
1. Receive Email
2. Track In CRM from within Outlook
3. Convert to Case from within Outlook and then open Case window
4. Open the email activity in the Case just created
5. Reply to email
At step 5 I insert a Case email template. I check the regarding is set to the case. I send the email.
At this point the email is not associated against the case.
Can someone verify this error? is it known? is there a solution?