We are using the outlook plugin to synch outlook to on-premise CRM. After poking around I'm under the impression that CRM does not keep track of whether or not someone accepted or declined a meeting. I can decline a meeting, and it will be synched into my calendar from CRM and show up as if I accepted it. This is confusing some of our users, who are declining meetings and then seeing them show up anyway. It's also creating some problems with booking service appointments, because CRM thinks the user is busy during a particular time and doesn't want to schedule a service appointment, when in reality the user is free.
Are there any recommended ways of dealing with this?
On the flip side, optional attendees that accepted don't show up in the service calendar and can get double-booked through CRM. We've had to write a plugin that moves all optionals to required for every appointment because double-booking is a much bigger issue, but if there was a way to see who actually accepted or declined the meeting then I could solve both problems at once.