Dear all,
after applying CRM 2013 SP1 UR4 (on premi) we can no longer use the "insert" template functionality from within Outlook client:
Open contact -> new email ->
Error message (script error): Unable to get property 'createRange' triggered by /_common/JsProvider.ashx
Similar error when accessing the "template button" from the standard outlook email form.
Using the web version of CRM works as expected.
Removing/reinstalling SP1-UR4 for Outlook did not help, neither emptying caches, etc. - any ideas, help or hints highly appreciated!
Best,
Daniel
PS: Occurs on all combinations of Office and/or OS Versions (Win 8.1 - Office 2010 x86, Win 7 - Office 2013 x86, Win 10 - Office 2013 x64).