Hello,
I have setup Email-Router for on-premise CRM 2011 U13 on a win2012 SRV. I have created an incomming and an outgoing configuration. Outgoing config works fine. But Incoming does not track Emails received from a CRM contact. Testing the Access in Users and Queques succeeds. Also in the Eventlog I see Warnigs that Recipient does not match any known records for emails which indeed do not match. But no information about hte emails which should match.
Incoming profile is set for User Specified Access Credentials and these are set in the CRM Options for the user in charge. Stil my problem is that Emails coming from my CRM contact are not tracked automatically via Email Router processing and Ihave no idea why.
The env. is not configured for forward mailbox but to crawl the inbox of the respective user.
Emails sent to my contact from inside CRM are tracked, also do emails from the contact in response to this email. Accordingly Emails are also shown in Outlook with the CRM icon after they are tracked. Just emails recieved from my contact not as a resonspe to a CRM email are not tracked.
Any idea how to debug this?
Regards, Dieter