Hello,
a few of my users are experiencing problems when trying to resolve a case.
The errors vary and sometimes also the circumstances but it's really annoying.
So for example in a certain users case he cannot resolve some random case until I change the status from "Waiting for customer", he is not allowed to change the status and cannot resolve the case. If I change the status of the case he can close it, I also can go directly to the case and resolve it from "waiting for customer" status.
Another user just randomly without a seen pattern is not allowed to resolve a certain cases. I can go in and resolve it for her. The error she gets is usually "Unexpected Error".
Any tips?