Hi Guys,
I have the following issue when i try to set up the plugin for Outlook: It goes until initializing the Organisation and after that drops the error: The server might be unavailable.
We have a development environment and a productive one. On development it works every time, but on productive it has this error only for the new clients, the older ones are working just fine(Server was unable to process request).
The differences between the two environments are small. We save same rollouts installed 8 for CRM Server.
I have tryied everything i read here but nothing worked. Do you have any sugestions? I have started CRM Trace but i found nothing on server logs. Below you can find the log from my fresh installed Outlook client latest version.
Thanks
15:10:58| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 02.09.2015 15:10:58 ===
15:10:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
15:10:58| Info| Client Configuration Wizard Version : 5.0.9690.3739
15:10:58| Info| Client Configuration Wizard LanguageID : 1033
15:10:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:10:59| Info| Query all rows in profile table
15:10:59| Info| Outlook is initialized
15:10:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:10:59| Info| Client Configuration Wizard Running Mode : Normal
15:11:08| Error| Exception : Microsoft Dynamics CRM for Outlook cannot be configured while Microsoft Outlook is running. Close Outlook and try again. at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize(String[] args, Boolean runInsideOutlook)
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Start(String[] args, Boolean runInsideOutlook)
15:11:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
15:11:08| Info| Exit code: Failure
15:11:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
15:11:08| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 02.09.2015 15:11:08 ===
15:11:16| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 02.09.2015 15:11:16 ===
15:11:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
15:11:16| Info| Client Configuration Wizard Version : 5.0.9690.3739
15:11:16| Info| Client Configuration Wizard LanguageID : 1033
15:11:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:11:17| Info| Query all rows in profile table
15:11:17| Info| Outlook is initialized
15:11:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:11:17| Info| Client Configuration Wizard Running Mode : Normal
15:11:17| Info| Configuration file Type : OnPremise.
15:11:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
15:11:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
15:11:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
15:11:17| Info| Logon mapi store
15:11:17| Info| Logon admin service
15:11:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:11:17| Info| Query all rows in msg service table
15:11:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
15:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
15:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
15:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:11:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:11:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:11:48|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
15:11:48|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
15:11:48|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
15:11:48|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
15:11:49| Info| Fill organization comboBox with server information.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:11:56| Info| Action type : Add.
15:11:56| Info| Add GlobalRepositoryConfigurator.
15:11:56| Info| Add AddinConfigurator.
15:11:56| Info| Add OrganizationRepositoryConfigurator.
15:11:56| Info| Add PrimaryConfigurator.
15:11:56| Info| Add OutlookConfigurator.
15:11:56| Info| Add FinalConfiguratorConfigurator.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:11:56| Info| Get action list.
15:11:56| Info| Get action total progress : 55.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
15:11:56| Info| Action command type : Add.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
15:11:56| Info| Deleted user application files.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
15:11:56| Info| Copied registry values created by setup in HKLM to HKCU on configuration
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
15:11:56| Info| Set default settings to client configuration.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
15:11:56| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
15:11:56| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
15:11:56| Info| Created Crm allow list key.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
15:11:56| Info| Set laptop client registry key values.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
15:11:56| Info| No extended chars in http://crm.omv.com/AGGM/XRMServices/2011/Organization.svc were found. No need for short naming.
15:11:56| Info| Set platform root registry keys.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
15:11:56| Info| Set platform root key value.
15:11:56| Info| Set user id registry key.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
15:11:56| Info| Set configuration registry key values.
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
15:11:56| Info| Added SQM registry keys.
15:11:56| Info| Added SQM queue directory.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
15:11:56| Info| Added SQM registry key values and directory.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
15:11:56| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
15:11:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:11:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:11:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:11:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:11:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
15:11:56| Info| Registered the form region for IPM.Note in Office registry hive.
15:11:56| Info| Registered the form region for IPM.Appointment in Office registry hive.
15:11:56| Info| Registered the form region for CRM.Task in Office registry hive.
15:11:56| Info| Registered the form region for CRM.Contact in Office registry hive.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
15:11:56| Info| Created Crm integrate key.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
15:11:56| Info| Set org-based registry values.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
15:11:56| Info| Set Primary Org values.
15:11:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
15:11:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
15:11:57| Info| Logon mapi store
15:11:57| Info| Logon admin service
15:11:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
15:11:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:11:57| Info| Query all rows in msg service table
15:11:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:11:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
15:11:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
15:11:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
15:12:26| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
15:12:26| Error| Exception : Server was unable to process request.