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Enhanced SLA not triggering

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Hi,

I have done following steps:

Create SLA
Create Entitlement
MAP SLA and Entitlement
Create CASE.

When create case assigned entitlement, problem is that enhanced SLA not trigger, not data show under "Enhanced SLA Details" getting message : No SLA KPI Instance records found.

Pls what what is the issue and how to fix it.

Thanks


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