Voice of the customer, error when sending survey through workflow email

October 4, 2017, 3:54 am

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I am trying to send a voice of the customer survey via a workflow. Which worked perfectly well yesterday, but this morning my workflow is failing with the below error.

I have tried recreating my survey, but get the same error. Anyone have any ideas what the issue may be?

Thanks

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SendEmail]
[SendEmailStep1]

 
 [Microsoft.Crm.Surveys.Plugins.Merged: Microsoft.Crm.Surveys.Plugins.EmailInvitePlugin]
 [139db522-b7c6-e111-a6b5-00155d230e08: Microsoft.Crm.Surveys.Plugins.EmailInvitePlugin: Create of email]
 1
 8e64b84d-efa8-e711-a827-000d3a2a3ab7
 3
 4
 5
 7
 Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Surveys.Plugins.VocPluginContext.GetAzureDeployment()
    at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
    at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
    at Microsoft.Crm.Surveys.Plugins.BasePlugin.Execute(IServiceProvider serviceProvider) (Fault Detail is equal to Exception details:
 ErrorCode: 0x80040265
 Message: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Surveys.Plugins.VocPluginContext.GetAzureDeployment()
    at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
    at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
    at Microsoft.Crm.Surveys.Plugins.BasePlugin.Execute(IServiceProvider serviceProvider);
 [Microsoft.Crm.Surveys.Plugins.Merged: Microsoft.Crm.Surveys.Plugins.InvitationPlugin]
 [56352915-bf2d-e211-a2df-00155d230e13: Microsoft.Crm.Surveys.Plugins.InvitationPlugin: Create of msdyn_surveyinvite]
 Exception: System.NullReferenceException: Object reference not set to an instance of an object.
    at Microsoft.Crm.Surveys.Plugins.VocPluginContext.GetAzureDeployment()
    at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
  ...).
 

Error Message:

Unhandled Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Crm.Surveys.Plugins.VocPluginContext.GetAzureDeployment()
   at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
   at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
   at Microsoft.Crm.Surveys.Plugins.BasePlugin.Execute(IServiceProvider serviceProvider) (Fault Detail is equal to Exception details:
ErrorCode: 0x80040265
Message: System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Crm.Surveys.Plugins.VocPluginContext.GetAzureDeployment()
   at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
   at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext)
   at Microsoft.Crm.Surveys.Plugins.BasePlugin.Execute(IServiceProvider serviceProvider);
[Microsoft.Crm.Surveys.Plugins.Merged: Microsoft.Crm.Surveys.Plugins.InvitationPlugin]
[56352915-bf2d-e211-a2df-00155d230e13: Microsoft.Crm.Surveys.Plugins.InvitationPlugin: Create of msdyn_surveyinvite]
Exception: System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Crm.Surveys.Plugins.VocPluginContext.GetAzureDeployment()
   at Microsoft.Crm.Surveys.Plugins.InvitationPlugin.GetSlug(Guid activityId, VocPluginContext vocPluginContext)
 ...).

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Phone-API connection with CRM dynamics

October 4, 2017, 4:07 am

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Hi Alll, 

my job is it to write a program that communicates with our phone API. This program should recognize when and from whom a call is received. This information should be automatically stored as an instance in our "phone-call" entity. It should also be possible to deposit nots during the telephone call. We use "CAESAR Telefonie" as telephone application.
Can this problem be solved with a plugin, which accesses the TAPI and the CRM at the same time? Thanks for your help!!

Server-side synchronization crm 2016 exchange 2016

October 4, 2017, 4:13 am

≫ Next: Empty SessionId and ControlId for Pdf Format of report when downloaded using Javascript

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Hello,

I have a problem while doing server-side synchronization with dynamics crm 2016 and exchange 2016.

After  the configuration of profil and mailbox, i have the error below:

 

thanks in advance.

Empty SessionId and ControlId for Pdf Format of report when downloaded using Javascript

October 4, 2017, 4:21 am

≫ Next: Apply custom password validation when registering to portal using redeem Invitaion

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Hi All,

I am trying to download a report in pdf format using javascript. After the code is executed, the pdf is getting download but I am not able to open the pdf as it is showing format issue. 

I am using the below code to get sessionId and ControlId of the report and it is showing not found.

Please check and tell me if there is any error in the code below:

var x = retrieveEntityReq.responseText.lastIndexOf("ReportSession=");
var y = retrieveEntityReq.responseText.lastIndexOf("ControlID=");

var ret = new Array();
ret[0] = retrieveEntityReq.responseText.substr(x + 14, 24);
ret[1] = retrieveEntityReq.responseText.substr(x + 10, 32);
return ret;

Apply custom password validation when registering to portal using redeem Invitaion

October 4, 2017, 4:46 am

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Hi,

I would like to implement custom password validations while registering to portal which I did using Site settings referring here.

But the thing is when I go to the registration page via Redeem Invitation these site settings doesn't seem to work to the fullest. What I mean is the validations do get applied but there is no error message shown.

As can be seen from the below screen shot error message is shown when we try to register on portal directly:

But the same message cannot be seen when we try to register using the redemption code.

Can some one please provide a solution to this or any forum where this issue has been reported.

Thanks!

GC

CRM 2016 on premises loading very slowly every time

October 4, 2017, 5:01 am

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Hi All, We recently upgraded our CRM version from 2011 to 2016. After up gradation while users accessing CRM it is loading very slowly every time. Server configuration is 12GB RAM and Windows server 2012 OS. Can any one help me to resolve this issue.

Visual studio online Error 401 user@somewhere .com has multiple accounts associated with it.

October 4, 2017, 5:10 am

≫ Next: Custom Formatting (### ### ##) a Text field

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I'm getting the following error  - Visual studio online Error 401 user@somewhere .com has multiple accounts associated with it. Your personal account does not have access to xxx.visualstudio.com, but your work or school account does have access.

Has anyone seen or resolved this error

Thanks gman

Custom Formatting (### ### ##) a Text field

October 4, 2017, 5:19 am

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Hi ,

Can anyone help me with the formatting of a text field . 

My number is now 

60069417

 I need to split them to 600 694 17..

How should I implement the script ..

I want them in onload and onnsave 

Thanks,

Hajira

---

FieldOne to Field Services migration

October 4, 2017, 5:46 am

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Hello,

We are in a position where we are starting the process to migrate our Dynamics CRM 15 and FieldOne to D365 and Field Services.

I would be interested in engaging with anyone, MS partner or customer,  in the UK who has gone through this transition and would be able to have an initial chat with.

Thanks in advance

John 

Dynamics 365 + Sales Navigator Sync problem

October 4, 2017, 5:46 am

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Dear Community. I am facing a problem with the CRM+SalesNavigator (LinkedIn) integration. I have installed and configured the widget (or solution) with no problem, but... when trying to configure CRM+SalesNav Sync, in the Admin Sales Navigator page, I only get an option to connect to .... Salesforce.....

Has anyone faced and solved this scenario?

Thanks a lot, Hugo.

Pd: I just watched all the training materials on this and it is supposed that the system gives you the option to choose between Salesforce or Dynamics 365 for the Sync process.

Find out the company name in account

October 4, 2017, 6:18 am

≫ Next: Does changing the priority affects the SLA starting time?

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Hi. we are using as nav as master page and updating in crm. now i need to know our company name was xyz and it is changed to abc now the issue is duplicates are being created i need to know which company it is updating from. how can i know the comapny xyz or abc in crm

Does changing the priority affects the SLA starting time?

October 4, 2017, 6:29 am

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If suppse I create a normal priority and change case to critical after an hour .. Does 1 hour include when I change the priority to critical or does a new timer start from beginning for critical priority..

Thanks..

Web to lead in Dynamics CRM 2016 OnPrimise from a website built on AEM-CMS.

October 4, 2017, 6:54 am

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≪ Previous: Does changing the priority affects the SLA starting time?

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I am working on creation of leads from the Request information web page, which is built on AEM-CMS Java and Jquery.
Please guide me to find the solution.

Phone-API connection with CRM dynamics

October 4, 2017, 6:58 am

≫ Next: Birthday Reminder

≪ Previous: Web to lead in Dynamics CRM 2016 OnPrimise from a website built on AEM-CMS.

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Hi Alll, 

my job is it to write a program that communicates with our phone API. This program should recognize when and from whom a call is received. This information should be automatically stored as an instance in our "phone-call" entity. It should also be possible to deposit nots during the telephone call. We use "CAESAR Telefonie" as telephone application.
Can this problem be solved with a plugin, which accesses the TAPI and the CRM at the same time? Thanks for your help!!

Birthday Reminder

October 4, 2017, 7:02 am

≫ Next: Is it possible to have different URL from Organization name?

≪ Previous: Phone-API connection with CRM dynamics

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Hello 

I would like to create on birthday reminder process in my CRM anyone can help me link or document so i can follow that.

Thank
Ankit

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Is it possible to have different URL from Organization name?

October 4, 2017, 7:44 am

≫ Next: Internet Explorer 11 Crashing frequently on Using MS Dynamics CRM 2011 after Microsoft Office 365 Updates

≪ Previous: Birthday Reminder

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My current url is http://crm:5555/test-server-01
Is it possible to change it to http://crm:5555/test01 without changing the Organization name? How could I achieve this?

Internet Explorer 11 Crashing frequently on Using MS Dynamics CRM 2011 after Microsoft Office 365 Updates

October 4, 2017, 7:50 am

≫ Next: How to Set 'Customer' field to dynamic values on auto case create

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The Concern here is that after upgrading from office 16 to office 365, CRM 11 which was working fine in IE 11 is now closing unexpectedly frequently impacting Business processes and closure severely.

We have been experiencing a CRM issue for a while now, but has been getting worse as users move to Office 365.  When working in Work Orders, or other areas of CRM, IE closes with an error.  This is starting to be very disruptive to our users, as it seems to be happening more and more.  See below:

 

The short version of what’s happening is that in CRM, when the affected people go into Work Orders and click on a work order, it crashes IE entirely. Upon hitting the issue they first get the error here:

 

 

After they hit close program they then get this and have to close out completely:

 

 

 

  

I found an article about this, but no real fix is discussed besides rolling back office updates.  Changing IE to open pop-up windows as tabs seems to make it a little better, but does not resolve it completely.

 

https://community.dynamics.com/crm/f/117/t/243621

 

We are currently in the process of upgrading CRM but that is six months down the line and we need a work around which will help maintain Business as usual.

Thank you in advance for the assistance.

How to Set 'Customer' field to dynamic values on auto case create

October 4, 2017, 9:59 am

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I am trying to create a case from a Phone Call and when setting up the workflow, the Customer field doesn't give me much option (either pick a customer from the view or 'Regarding(PhoneCall)' from the form activity. Ideally, I'd like to use the PhoneCall.CallFrom field to set the Case.Customer. Can someone suggest a solution, please?

Máximum Limit for Route Ítems for a Routing Rule

October 4, 2017, 10:17 am

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Hello People,

Please your kind help with the following question:

How many  Route Ítems can be created in a Routing Rule?

Thanks in advanced.

Access denied when I try to install profiler

October 4, 2017, 11:23 am

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Hi,

As the subject says, I am having an issue trying to install profiler through Plugin Registration Tool. I can do all actions on plugins from registration to disabling them.  I am using Microsoft Dynamics® CRM 2016(8.1.0.359) (DB 8.1.0.359) On-premises, and Registration tool version is 8.2.1.8676 74bit. 

Any idea how to solve this problem.

Note: I am a system administrator and deploy admin too. 

Many thanks,

Asif,

Error Details:

Unhandled Exception: System.Exception: Solution Import Failed: 31 Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Access is denied.Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ErrorCode>-2147187707</ErrorCode>
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
  <Message>Access is denied.</Message>
  <Timestamp>2017-10-03T18:53:01.8969526Z</Timestamp>
  <InnerFault>
    <ErrorCode>-2147187707</ErrorCode>
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>Access is denied.</Message>
    <Timestamp>2017-10-03T18:53:01.8969526Z</Timestamp>
    <InnerFault>
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d4p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>System.UnauthorizedAccessException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #D6978376</Message>
      <Timestamp>2017-10-03T18:53:01.8969526Z</Timestamp>
      <InnerFault i:nil="true" />
      <TraceText i:nil="true" />
    </InnerFault>
    <TraceText i:nil="true" />
  </InnerFault>
  <TraceText i:nil="true" />
</OrganizationServiceFault>
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Asynchronous.ExecuteSdkMessageOperation.InternalExecute(AsyncEvent asyncEvent)

   at PluginProfiler.Library.ProfilerManagementUtility.ImportSolutionAsyncAndWait(CrmServiceClient service, String prtpath, Boolean publishWorkflows, Boolean overwriteUnmanagedCustomizations, Int32 sleepInterval, Int32 asyncWaitTimeout)
   at PluginProfiler.Library.ProfilerManagementUtility.RetrieveOrCreateProfilerPluginType(CrmServiceClient service, String prtpath)
   at Microsoft.Crm.Tools.Libraries.OrganizationHelper.InstallProfiler(CrmOrganization org, String prtPath)
   at Microsoft.Crm.Tools.PluginRegistration.OrganizationControlViewModel.<>c__DisplayClass27.<InstallProfiler_Clicked>b__1f(Object o, DoWorkEventArgs e)