Hello,
I've created a workflow in CRM which is supposed to send an email when case is closed.
The problem is the flow is only working if I am the one creating and owning a case.
Here are the propertied of the proccess:
If Case:Status equals [Resolved], then:
If Customer [Account]:Account Manager equals [Users]
If Case:Created By contains data, then:
If Case: Owner contains data, then:
Send e-mail: Create New Message View Properties
Please advise
Regards,
Anna
↧