There seems to be some questions floating around about emails etc today and while taking a look at workflows it has a highlighted a problem I'm running into.
I am trying to set up a workflow which will email people to advise them their contract is expiring and will need to start preparing for extending or renewing. The workflow operates correctly but the email simply goes into the logged activities. I cannot get the email to hit my inbox (I've used a dummy account we have set up).
A looked a bit further into things and if I try sending an email to the dummy account via the CRM, again it logs as sent however it does not reach my inbox.
As I'm planning on running an important email mail merge later today, and starting to panic slightly at this point, I tested the mail merge with the dummy account and it works correctly, though I noticed this WASN'T logged in the activities.
Please help!