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Some users cannot access customized additional forms

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I created a custom form for the Accounts entity and only some of our users are able to change the form they are using while within an account.  For the users that cannot change it, the arrow that usually appears next to the form that is currently being used does not even appear.  Because it is different based on the user, I assume the problem is related to roles, though I can't figure out where to make the change.  Any help would be greatly appreciated.  Thanks!


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