Hi,
I have an Work Flow that generates an email upon certain conditions in Cases. The email was created with the WF (Create new Message) tool. Every time the WF triggers and generate the email, there is a yellow warning that states "The email below might contain script or content that is potentially harmful and has been blocked".
The problem is that there is no script in this email. Worst the email does go out (confirmed by the email recipients) but then the emails goes into the "Activities" of the case and require to be sent again. The other problem this create is that this prevent user from closing the case (because their is still open activities) which in reality in not correct. And if the user delete the email then we lose track of the email being sent at all.
Does anyone knows how to correct this problem. This is a CRM Online so I don't have access to the DB.
Thanks,
Marc