Dear community member,
First of all, I would like to know how other CRM administrators are doing (chat kind of technology/solution) to send emailing campaigns.
My issue is that our marketing department is sending newsletter using online email marketing solutions and I'm asked, based on .csv files they provided to me containing email status results (hard bounced / soft bounced) to update a custom drop down list and default crm check box fields: 'donotemail', 'donotbulkemail'.
First of all, I tried to do it with excel import/export, but it seems not possible as the .csv file e.g. containing emails that are not reachable anymore cannot be kind of "merged" with a crm export of all contacts with those required fields present to update them.
I'm quite lost and it will be a waste of time for me, each time that someone unsubscribe, to make updates manually.
How to automate that process? What would be the best and easiest way to do it?
Best regards