When working in Customer Service Hub - Cases, I am trying to create a view that shows cases that include only completed work orders.
The problem is some cases have multiple work orders, and these work orders will have different system statuses and substatuses. If I am trying to create a filter that shows cases that does not include work orders with a substatus of "to book" this is showing me cases that include 2 work orders 1 at "to book" and 1 at "complete".
I would like to make the filter "harsher" and if any record within the case does not meet the requirements then it should be ignored.
Thanks for any help.
Kind regards,
Thomas.
