I have a Queue configured to receive emails via the Forward Mailbox. WITHOUT having the "Track e-mail sent between CRM users as two activities" checkbox ticked, when internal emails are sent to the queue email address nothing appears in CRM, however when external emails are sent to this address, both an email activity and a Queue Item appear. As per this article: http://support.microsoft.com/kb/921389 it is a known issue and that the above setting must be ticked before the queue items will appear when the emails are sent from an internal source, i can confirm that this is the case and when either internal and external emails are sent they DO create an email activity AND a Queue item.
My questions are :
1. Why doesn't the email activity appear when the setting is unticked?
2. Can anyone explain what are the 'Two Activites' referred to in the setting - would one of these be the queue item or are they both email activities?
Thanks, David