I have a form on my portal for customers where they can report problems, beneath the fields there is a notes-section where the customer and admin of the platform can exchange messages about the problem. As the customers won't check this notes-section themselves. I want to set up a flow that sends my customers an e-mail when I, the admin, add a new message to the notes-section. Is this possible?
I started constructing a flow 'when a new record is added in notes', but I want the flow to send an e-mail when the admin creates a messages. And the table notes doesn't seem to have a visible link/lookup the my table 'ticket' (where the notes get created, in the ticket-form). And my portal users e-mails are stored in Contact, so I'll should find that value as well. Can someone help?