Hi,
We're confused on how the Dynamics 365 App for Outlook is working. Can anyone please confirm that:
1. Tracking an appointment is just clicking Track > Select Tracking with Regarding or without Regarding
2. On Track, clicking the + button creates a new Appointment in D365 and not the actual record that is tracked with Outlook
We tried looking everywhere but it's always the same: tracking emails has the same way as tracking an appointment
Thanks you very much
Regards,
Gracia