Hi,
I configured the OOB enhanced SLA in 1 custom entity.
My objective is to run four sla on 1 entity.
SLA 1
10 Sla Items
SLA 2
5 Sla Items
SLA 3
5 Sla Items
SLA 4
5 Sla items.
Is it possible to use 4 sla in 1 single custom entity without defaulting an SLA?
Currently the Problem is, if I do not select or set a default SLA the SLA does not work.
If there is a default it works well but not for the other SLAs that is not default.
My SLAs has entitlements and service schedule.