We are using CRM 365 on-premise V9. I found some of users' emails are tracked in CRM. They are not emails responding emails from CRM. I am not sure how the system selecting emails to create activities.
More system info:
Email option for user in Personal Option is set to : Email messages in response to Dynamic 365 email.
Email option for user's queue is set to : Email messages in response to Dynamic 365 email.
Our system users all have a corresponding contact record in the system too. (not sure if it is relevant)
Any help? Thanks in advance!
Holly Li