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New March 2019 CRM API Rate Limit 6000 every 300s (down from 60,000)

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Has anyone else noticed this silent change?

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/api-limits

It is causing our production website that uses CRM as a backend all sorts of issues, as we now regularly get 100s of errors stating:

"Number of requests exceeded the limit of 6000 over time window of 300 seconds."

Note we regularly have 100s of users sending requests to and from CRM every minute, surely this is not beyond the scope of the product?

We have had a case open with Microsoft for weeks, and the tech guys seem perplexed that our application would ever exceed this number, and refuse to increase the limit nor provide a solution. Does Microsoft seriously think 6000 requests every 5 minutes is excessive? They clearly aren't intending CRM to have a market for enterprise scalable applications.

If this is the new hard limit we are going to have to migrate away from Dynamics CRM as a backend for our website which will be a nightmare!


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