Dear all
i have created a new security role to allow certain users/teams to only login to the system and resolve certain types(subjects) of cases.
the problem is that i have two CASE forms, one is the default (for most of the subjects), and one CASE form is for a certain subject (let us say SubjectXYZ), i also have a JS on form loading that checks the subject of the case and switches the form accordingly.
now the problem is : the cases with SubjectXYZ are opened on the default CASE form which is wrong, it happens because for some reason the OnLoad JS code does not run to switch to the right form.
can you please help me how to adjust the security role to allow executing this JS file in order to make the CASE form switches depending on the case subject?
thanks,