Hi
I added Account filed to phone call and I want to auto fill from contact. when call arrived, Call from filled by Contact as well. but for convert to case with workflow I need to Account (Customer) filed. How can I do this?
thanks
Hi
I added Account filed to phone call and I want to auto fill from contact. when call arrived, Call from filled by Contact as well. but for convert to case with workflow I need to Account (Customer) filed. How can I do this?
thanks