Hi!
I do have a problem with the crm I'm working on, a user that has a security role over a custom entity that has read privileges set at user level can see related records on a Case that they don't own the records of that custom entity.
So far I see is that the user belongs on a access team (that has the same BU the user is on) and the Case is own by a Team that has the same BU (but the user does not belong on that team), I checked that if I remove the user of the access team it fixes the problem but they don't want to remove the user of the team, do you know what solution could apply about this?
Thanks!