I am a casual user of MS CRM, and I need to create a process that assigns a task (Activity) to a different person. The one thing I can't figure out is how to change the subject and description. Here is what I want to do:
I want to hand-off a task to another person. However, the subject should be changed from "XXXX" to "Follow up: XXXX".
In addition, I want to add to the description field, (which could have some information that is pertinent) a line that says "Send reminder"
How do I do that?