I have had multiple technical support engineers email me about an error they are getting saying they do not have a Dynamics 365 license to continue. I have checked each of their credentials in the O365 admin portal as well as within CRM and they have assigned licenses and are provisioned for read/write access. All enabled Business Processes are owned by my admin account as well. What should my next step be to fix this issue?
<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">The user with SystemUserId=1e6dca10-71d1-e511-80ec-5065f38a6ac1 in OrganizationContext=f2312e99-6b21-4b62-b9dc-d916c9f705ea is not licensed, and its SystemUserAccessMode is not either of (NonInteractive, SetupUser)</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>9e38e02d-9615-4559-9926-0d6383b5c4aa</ActivityId><ErrorCode>-2147167669</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>The user with SystemUserId=1e6dca10-71d1-e511-80ec-5065f38a6ac1 in OrganizationContext=f2312e99-6b21-4b62-b9dc-d916c9f705ea is not licensed, and its SystemUserAccessMode is not either of (NonInteractive, SetupUser)</Message><Timestamp>2018-04-30T15:27:01.5757124Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText>[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin]
[ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin]
</TraceText></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>