Email activities responded to from a case in CRM are not displayed on the activities payne; however, they are displayed on the associated conatct.
More Detail:
An email activity is created for a case. The end user recieves the email, replys, and both the initial email and reply appear as activities in the case. All working as expected; however, when you reply to that email activity from within CRM, the reply you send does not show as an activity. The end user does recieves the email though, but again when they reply no activity is created in the case. The email can be seen in the queue though!! All emails are logged against the contact
We are using Server Side Synchronization and a queue linked with a shared mailbox.
I don't believe there is anything wrong with the config. If we create the same configuration in V8 everything works as expected.
Is anyone else seeing this? or have any ideas?