Outlook client CRM tracker is showing its tracked but on CRM online its not showing - Only one user impacted other do not have the issue

One of our staff from the start was able to track on outlook client but nothing showing in CRM online.

In outlook it shows its tracked to a regarding.

No error come up when tracked.

I have reinstalled the CRM client tracker same issue.

I have setup on a different PC - same issue. Seem like issue not in the PC but her CRM account.

The trace log shows :

# CRM Tracing Version 2.0
# LocalTime: 2017-11-15 15:13:27.157
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: SELWS65
# CRMVersion: 8.2.1.176

[2017-11-15 15:13:27.157] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:   23 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: 5cd9266d-e37f-4ef2-bbc2-6b2d9e4d59a5 | CrmArgumentException..ctor  ilOffset = 0x12
 at CrmArgumentException..ctor(String message)  ilOffset = 0x12
 at IdMappingTable.IsDeleted(String crmId)  ilOffset = 0x12
 at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)  ilOffset = 0x2
>Crm Exception: Message: Invalid CrmId, ErrorCode: -2147220989, InnerException: System.ArgumentException: Invalid CrmId
[2017-11-15 15:13:30.704] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:   23 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: 5cd9266d-e37f-4ef2-bbc2-6b2d9e4d59a5 | CrmArgumentException..ctor  ilOffset = 0x12
 at CrmArgumentException..ctor(String message)  ilOffset = 0x12
 at IdMappingTable.IsDeleted(String crmId)  ilOffset = 0x12
 at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)  ilOffset = 0x2
>Crm Exception: Message: Invalid CrmId, ErrorCode: -2147220989, InnerException: System.ArgumentException: Invalid CrmId
[2017-11-15 15:13:39.202] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:   23 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: 5cd9266d-e37f-4ef2-bbc2-6b2d9e4d59a5 | CrmArgumentException..ctor  ilOffset = 0x12
 at CrmArgumentException..ctor(String message)  ilOffset = 0x12
 at IdMappingTable.IsDeleted(String crmId)  ilOffset = 0x12
 at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)  ilOffset = 0x2
>Crm Exception: Message: Invalid CrmId, ErrorCode: -2147220989, InnerException: System.ArgumentException: Invalid CrmId

PLEASE Help ? :)

Thank you