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Unified Service Desk (USD) - New_CRM_Page opens VERY slow in USD only

Hello folks,

I have very strange behavior of USD.

I have CRMSolo app, defined as CCA App/Web App with a straight URL, Global.

I need it in order to have CRM as a regular web app within USD. this app does not aware of USD (window.IsUSD is undefined).

I have another app - CRMCase, which is session app, CRM Page, IE, no multiwindow.

Both apps a working with the same CRM deployment, same URLs.

Now the pickle:

  • if I click "+New Case" in CRMSolo - it opens within 1-2 seconds
  • if I call (even direct action in Debugger) CRMGlobalManager->New_CRM_Page (logicalname=incident) - it takes 5-15 seconds to load a new empty case in CRMCase. Visually I see CRMCase loading and then stuck on "Requesting data" icon.

In DevTools Network profiler I can see the call which takes most time: Data.aspx?_CreateFromId=&_CreateFromType=&xxxxxxx

In USD Debugger I also see the one and biggest time is for some iframe load, not for USD actions.

I have simplified the scenario in order to remove all additional actions - I got the same results.

Why


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