Hello,
I have been looking in to permissions for my CRM and i have come in to some trouble with viewing Case outside businesses units.
I have the below setup;
As you can see Users in Business unit B are unable to see cases owned by Users in business unit A, even tho the Customer/Contact associated with them are in Business unit B.
What I would like is Users in Business Unit B to see cases that are associated with Customer/Contact of a case even if the owner is outside of the business unit.
Any help will be great.
Thanks