I am currently working on test solution in our sandpit (Dynamics 365) to potentially switch over our support center to the Engagement Hub for Cases, Activities, Queues and Knowledge Articles.
I have almost finished customising the Knowledge Article form (Interactive) - I needed to move the 'Content' field to another tab on the form. I deleted it from the form layout, thinking I'd simply just be able to drag it into the spot on the new tab. But when I went to do it - Content is not in the list of available fields, nor those that are unavailable.
The Content field is / was a text box with rich text formatting (bold/italics/size/font options), and without those options, I wont be able to draw up Table of Contents in a meaningful way.
'Content' is still listed as a field in the entity - I've added it to my solution to see if the was anything that could be stopping it from appearing, but have come up blank.
If someone could please point what I'm doing wrong - or perhaps tell me how to create my own rich text field without installing an add-on - it would be great. I've working customising the Case form, business process and Knowledge Article form for nearly 7 days, and it will be a real slap in the face if I can't finish it because a field seems to have gone missing.
