Hi all,
I'm having a problem when signing into a newly created Dynamics 365 Portal (previously adxstudio portal). I have a list of contacts in my CRM instance, that I would like to use to assign logins in the portal, through Azure AD. The users are already added as an external user the Azure AD, and after attempting to sign in via the Azure AD, they receive the error "The email "xxx" is already taken."
I know the error is occuring because Dynamics 365 is trying to create them as a new contact within the system, however their email is already associated with a contact, so it's failing. Ideally, I'd like Dynamics to be able to associate the new portal log in with the contact already listed in the system, instead of creating a whole new contact for the person.
I've tried some suggestions online already (manually adding a Username & External Identity for the contact), however this just throws more "The x is already taken" errors.
If anyone has any advice then it'd be greatly appreciated.
Thanks,
Michael Searle