Hi there,
I don't know if I have an issue with my C&U rule for my queue or if I try a wrong approach, because I cannot set "queue item" as source for my rules.
What I'm trying to do: I have an email in queue A and assign it to queue B. Because of it's still an email I thought the C&U rule would work, but it seems totally ignored (not triggered).
What am I doing wrong?
Thanks for any advice
Tom