Hello. I have added a custom attribute to the case (incident) entity and have used JavaScript to make it a link. I have also created a custom entity (new_customcase) with the custom attribute new_ticketnumber. My question is, is it possible that by using the CRM API after clicking the link in a case entity record, it opens up a new record of new_customcase in a new window? If this is possible, could the case entity's ticketnumber be passed to the new_customcase new record and set new_customcase's new_ticketnumber to this ticketnumber?
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