Hello all,
The case I designed requires that a Customer Service team must assign the case to a department and awaits settling the case by that department before Customer Service could resolve and close the case. I have already created all of that. The missing part however is preventing the Customer Service team from resolving and closing the case until it is settled by the assigned department. What is the best approach to achieve that objective given that Customer Service is the only team that has the security role of closing a case?. Thank you