We run CRM 365 and I have a problem with creating Phone calls from Accounts and Contacts.
The problem is that regardless if the call is outgoing or incoming, when saved the call is set to Completed.
If I create the same activity from the Activity List, It does not auto complete.
Maybe there is a deeper meaning with this, but even when we set the due date to sometime in the future, it auto completes.
Is this a bug or can someone help me understand.