CRM Version 2016 (8.0.0.1094)
SQL Server 2014 (12.0.5000.0)
Windows Server 2012 Standard (9600)
Internet Explorer 11 (11.1198.14393.0)
Dear all,
I am hoping someone may offer some guidance on this error.
After pressing the resolve case button then either resolving or cancelling results in the following error.
The data is:-
Microsoft Dynamics CRM Error Report Contents
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Object doesn't support property or method 'toLowerCase'</Message>
<Line>10508</Line>
<URL>/_common/global.ashx?ver=30902152</URL>
<PageURL>/Dialog/DialogPage.aspx?dType=1&lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=1495199119181&updateTimeStamp=636283687853466343&ver=30902152#_CreateFromId=&_CreateFromType=&extraqs=&DialogName=ResolveCase&counter=1495199119182</PageURL>
<Function>anonymousr:Objectdoesn'tsupportpropertyormethod'toLowerCase'</Function>
<FunctionRaw>TypeError: Object doesn't support property or method 'toLowerCase'</FunctionRaw>
<CallStack>
<Function>anonymousr:Objectdoesn'tsupportpropertyormethod'toLowerCase'</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-GB</SystemLanguage>
<UserLanguage>en-GB</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClienState>Online</ClienState>
<ClientTime>2017-05-19T14:05:20</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>2057</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>2057</UserCulture>
<OrgID>{4235B237-3243-48BB-A979-87F5B34FDC56}</OrgID>
<UserID>{39A85175-D123-E411-86FE-00155D78020A}</UserID>
<CRMVersion>8.0.0.1094</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
I don't know if there has been any previous customisations.
Firefox exhibits the same symptoms.
Has anyone got any suggestions or additional troubleshooting I could try?
Kind regards
Paul