I've just upgraded to CRM 2011 from 4.0. When an email comes in that is relevant to a case, I want to track it to that case, which is working just fine. However, it is also tracking to the contacts on the email, including the contacts who are also users. For example, I have an employee that manages many cases and is also a contact in the CRM. When an email comes in, it tracks to the case, but also to her contact. So, this means she now has several thousand emails on her contact profile. Those emails are being tracked as a closed activity. I'd like to turn off that tracking. I've tried setting lots of settings to not track emails, but none seem to stop this behavior. Any help is appreciated.
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