Hello.
When using Server Side Sync' to synchronise appointments to both internal & external parties, the appointment has to be processed via a CRM Mailbox. My question is around which mailbox does it use in certain scenarios?
For instance, if the values in the Owner, CreatedBy & Organiser field are all different CRM users, AND say there's an external party (Contact) as a Required Attendee, then which mailbox processes the appointment so that it is sent to the external party. (functionality in CRM 2016 means that appointments created in CRM can be sent to external parties without any intervention in Outlook).
The Organiser value seems to default to the CreatedBy, however I have noticed, that on occasions, when these two values are the same, the value in the Organiser field is removed, though not all the time - this could be a bug.
Based on my testing, it would appear that if the organiser value is not populated then the appointment will not synchronise.
I've got a call open with Microsoft around this behaviour, however it would appear that, based on the time they are taking to provide clarification, they too are unsure of what the expected behaviour is!!
Any assistance would be appreciated, however I realise this is a complex piece of functionality.
Thanks,
David