We are trying to use MS Dynamics CRM 2011 to send a sinple e-mail from our queue to 3 contact groups stored within CRM. When one of our users sends on behalf of this queue to 3 contact groups, we get the following error:
"At least one recipient does not have an e-mail address or is marked as 'Do Not Allow' e-mail". (We already ensured that all recipients within these 4 contact groups have valid emails along with marked to be "allowed e-mail").
here are my Questions:
1. What is causing this error to come up and why are we getting it?
2. What else can be triggering this error message?
3. Is sending from a Queue to contact groups even possible in MS Dynamics crm 2011? In this case, our queue above is "performance management test group email". Is this method even feasible from MS dynamics crm 2011?
Appreciate any feedback.