We are using CRM Online. I am attempting to use Workflow to send and email to a client once a Case is created. In every instance, the Customer that populates the customer lookup of each particular case has a working email address.
I have created a process with a workflow that states to Send Email (using a template I've created) upon creation of the record. The problem is, I suspect that there needs to be steps in front of that step. The Set Properities of the Send Email step ask for the From, To, etc.
My question is basically this, can the TO: be auto populated with the Customer's email address somehow?