I am using CRM Outlook client and our CRM hosting company set up an email router for us so we can send out emails from the CRM through marketing lists, campaigns, and with template emails. The emails are all sent through a Queue which is set to use my email logging creditials. All other Users on the crm are set to use a similiar queue with their credentials...now comes the weird part.
When I send out an email through the CRM, with the From field set to use my Queue for the router, the emails get sent as expected. What is unexpected is that other CRM Users on our system are finding the emails appearing in their "Drafts" folder in outlook with the From field set to myself.
I want to know how this could be happening? Our CRM provider doesn't seem to know.
It also appears that the emails do go out, so it is like a copy is getting stuck in another users draft folder although the original file goes out.
Has anyone else experienced this? Please help :) !!!