Hello,
an Office 365 + Dynamics CRM 2013 Online user is here.
I am trying to configure server-side synchronization of incoming/outgoing emails, contacts, appointments and stuff like that with our Dynamics CRM online. And here I have a problem I can't resolve.
First of all, I registered a trial Office 365 E3 (enterprise) account, added my domain there and created few users within this domain. So my users are being controlled via Office 365 administrative panel. At the users creation stage I enabled all the available services for them including Outlook email and Dynamics CRM.
As far as i understand (please correct me if I am wrong), the default Email Server Profile is using my Exchange Online with server-to-server authentication so i don't really need to change anything there. I changed the default synchronization method at "SETTINGS -> Email configuration settings" to "Server-side synchronization or E-Mail router" and "Process Email Using" to "Server-side synchronization".
The problem is that any email created with Email activity from Sales module never changes it's status from "Pending Send". Also, if I go to "SETTINGS -> Email configuration settings -> Mailboxes" and select "Disabled mailboxes" view, all the user mailboxes are disabled and have "No" value for "Enabled for Outgoing/Incoming Email" fields.
Also, If I open any of them, I can see the notification: "Server-side synchronization is not enabled for your organization and will not work for sending and receiving email. Contact your system administrator or Microsoft Dynamics CRM support. You can use the Email Router by setting the Process Email Using field to Microsoft Dynamics CRM 2013 Email Router on the System Settings > Email tab."
Can someone help me to figure out is such behavior kind of trial limitation so i have to buy the license or i understand something wrong and need to reconfigure the CRM settings?
Any help is appreciated.
Thanks in advance.