I'm trying to create a email using the mail merge functionality.
After the last dialog, where you can select if you want to create activities in CRM, and add attachments I'm prompted with an error message saying:
E-mail cannot be sent because the specified sender does not have an e-mail address. Add an e-mail address to the sender and then try again. Do you want to send the e-mail? If you click Yes, the e-mail will be sent out, but no corresponding activity will be created in Micrososft Dynamics CRM.
After clicking Yes i get something like this:
Activites was successfully created in Dynamics CRM.
The email is sent, but no activities are created.
In the trace logs I get the followng error message:
The sender does not have an email address on the party record.
Reproduced on:
Win 7 + Office 2013 + CRM 2011 Online, Client is RU15v2 (Office 365)
Win8 + Office 2013 (64-bit) + CRM 2011 OnPremise, Client is RU15v2 (Domain user as CRM user)
So it seems to be a Office 2013 problem, as I cannot reproduce it on systems where Office 2010 is installed.. I've verified that the sender has an email address set in the user account in CRM. Has anybody experience this, or is it by design...?
Just as a sidenote:
We are in the process of moving to CRM 2013 Online (and customers are being upgraded...) so this problem would probably go away, but then I'm expecting to hit this "minor" issue: https://community.dynamics.com/crm/f/117/p/115412/238676.aspx#238676