I have multiple users, across multiple permission settings that can not use the Track in CRM options through Outlook. The add-in is installed and the orginzation can be veiwed through the Outlook client. When they try to use the track option or set regarding option which is grayed out they get an error mesage. Any idea what permissions this could be? Also, when they go to schedule a task from the tool bar the box that opens is in IE not in the Outlook client.
We are using CRM online.