Hi there,
I'm trying to create a workflow on demand which creates an activity for a case, changes the owner of the case and at the same time cleans up the “Worked By” field of the queue Item.
Because of the “Worked by” field I needed to create the workflow basing on Queue Item and so I did, BUT: I made several tries, no way that I get this workflow shown in the list of on demand workflows when a queue item is selected. I’m quite new to CRM and so I wonder: is it not possible at all to use on demand workflows for Queue Items? If not is there a (simple) way how I can empty the “worked by” field using a workflow on the case entity.
Thanks a lot in advance!
Silvia
